Terms of Service
Welcome to Fitfo+. These Terms of Service (“Terms”) govern your access to and use of the Fitfo+ application, the Fitfo Labs physical spaces in Atlanta (the Backyard, the Studio, and the Podcast Room), and any related services (collectively, the “Service”). By creating an account or booking a space, you agree to these Terms.
1. Accounts
You must provide accurate information when you sign up and keep your account secure. You're responsible for everything that happens under your account. You must be at least 18 years old to book a space.
2. Bookings & Payment
Space rentals are billed in advance through Stripe at the rates listed on the Book page. Posted prices are exclusive of any local taxes or cleaning fees, which will be itemized at checkout. Payment confirms your reservation; an unpaid hold does not.
Cancellations and refunds are governed by our Refund Policy.
3. Use of the Spaces
- Treat the spaces, equipment, and other guests with respect.
- No illegal activity, dangerous behavior, or anything that violates venue insurance terms.
- You're responsible for damage caused by you or your guests beyond ordinary wear and tear.
- Capacity limits posted for each space are firm. Events that exceed capacity may be ended early without refund.
4. Content You Submit
When you upload media, RSVP to events, or submit an FMG World intake form, you grant Fitfo Labs a non-exclusive, royalty-free license to store, display, and use that content in connection with operating and promoting the Service. You retain ownership of your work.
Don't upload anything you don't have the right to share, and don't submit anything that's defamatory, harassing, or illegal.
5. The Move & Art Feeds
Events listed on The Move and posts in the Art gallery are curated by Fitfo Labs operators. We may remove content, cancel events, or end sessions early at our discretion if circumstances require it.
6. FMG World Services
FMG World engagements (Brand Systems, AI & Automation, Creative Production) are quoted separately after intake submission. Submitting an inquiry doesn't constitute a contract; engagements proceed only after a written scope of work is signed by both parties.
7. Organizer Payouts
If you host events on The Move and sell tickets, you connect a Stripe account and these terms apply to you. They're rendered from the same source as the terms you accept in-app before connecting, so the two can't drift apart. Free events require none of this.
What you keep
You keep 90% of every ticket you sell. Fitfo keeps 10%, and pays the card processing cost out of that — there is no second fee taken from your side, and no fee added to what your buyer pays.
A buyer who sees a $20 ticket is charged exactly $20. $18.00 goes to you, $2.00 to Fitfo, and Fitfo pays the card network out of its $2.00.
On a night at the Lab with a ticket split, the house's agreed share of the door takes the place of Fitfo's fee for that night: a 20% split means you keep 80%. The split is agreed with the house before tickets go on sale, and it can't change once a ticket sells.
Minimum ticket price
Paid tickets have to be at least $5. Below that, the percentage stops covering the flat cost the card networks charge per transaction. Free events have no minimum and no setup — everything on this page applies only to tickets you charge for.
Who the buyer is buying from
Fitfo is the merchant of record for ticket sales. In practice that means the charge on your buyer's bank statement reads Fitfo, not your name or your event's name, and the receipt comes from Fitfo.
This is what lets you sell without your own merchant account, and it is also why the next section reads the way it does.
Refunds and chargebacks
Because Fitfo is the merchant of record, Fitfo issues refunds and handles disputes with the card networks. You do not have to fight a chargeback yourself.
When a ticket is refunded or a buyer disputes a charge, the money comes back out of your side of that sale — Fitfo reverses the transfer for that ticket and returns its own fee too, so nobody profits from a reversed sale. If your Stripe balance is short at that moment, the amount is recovered from your next payouts.
You cancel an event, and every ticket refunds. That is the deal, and it means a cancelled show can leave you owing back money you have already been paid out.
When you get paid
Stripe pays out to your bank on a rolling daily schedule, as fast as your account is allowed. New accounts start on a longer delay and speed up as they build history — your first payout after a sale typically takes several days longer than later ones.
You can see your own balance, payout schedule, and bank details any time from the payouts dashboard on your Host page.
Stripe's part
Payouts run on Stripe. Continuing takes you into Stripe's own onboarding, where you accept the Stripe Connected Account Agreement directly with Stripe and give them what they need to verify you: legal name, date of birth, address, tax identification, and a bank account.
Stripe collects and holds that information, not Fitfo. Fitfo's app never sees your full tax ID or your bank account number — only whether Stripe has cleared you to be paid.
Stripe decides whether to verify you, and can restrict or close an account under its own rules. Fitfo cannot override that decision.
Taxes
You are responsible for your own taxes on what you earn. Fitfo's accountant files the tax forms where the thresholds require them and will ask you for a W-9. Fitfo's app never stores your tax ID. Fitfo does not withhold anything.
If the fee changes
Fitfo can change the platform fee, but not on you overnight: if your rate changes, you get at least 30 days' notice before it applies, and events already on sale keep the rate they were listed under.
You will be asked to review these terms again if they change in substance.
Stopping
You can stop selling tickets whenever you want, and you can keep hosting free events with no payout account at all. Money already earned and not yet paid out still reaches you, minus anything owed back for refunds or disputes.
The percentages above are the standard rate. If you've agreed a different rate with us, your own number is the one shown on your Host page and in the terms you accepted.
8. Termination
You can close your account at any time from the You tab. We may suspend or terminate accounts that violate these Terms or that put the spaces, the team, or other guests at risk.
9. Disclaimers
The Service is provided “as is.” We do our best to keep it running smoothly, but we don't warrant that it will always be available, error-free, or uninterrupted. Our liability for any claim arising from your use of the Service is limited to the amount you paid for that booking or service in the 12 months prior to the claim.
10. Changes
We may update these Terms as the Service evolves. Material changes will be announced in-app and the “Last updated” date above will be revised.
11. Contact
Questions about these Terms? Email fitfoculture@gmail.com.